16:00:05 <donuts> #startmeeting UX Team Weekly Meeting, 4 October 2022
16:00:05 <MeetBot> Meeting started Tue Oct  4 16:00:05 2022 UTC.  The chair is donuts. Information about MeetBot at http://wiki.debian.org/MeetBot.
16:00:05 <MeetBot> Useful Commands: #action #agreed #help #info #idea #link #topic.
16:00:11 <donuts> pad is here: https://pad.riseup.net/p/tor-ux-team-2022-keep
16:00:20 <donuts> please add anything you'd like to discuss this week to the agenda
16:00:34 <donuts> otherwise please move straight to adding your updates to the pad
16:03:03 <donuts> please sound off when you're ready :D
16:03:16 <nah> ready
16:03:20 <championquizzer> me too!
16:03:48 <nicob> i need another sec!
16:04:18 <donuts> we have 45 minutes remaining, so please take your time ^^
16:06:03 <nicob> ok done
16:06:21 <donuts> great
16:06:25 * donuts checks pad...
16:06:46 <donuts> looks like I've got the only bold item
16:07:07 <donuts> so last week nah, gaba and I worked on the UX team roadmap and kanban for Q4
16:07:17 <donuts> you can find the roadmap here: https://www.figma.com/file/n4ETd0cUkcfj3KyclJQnt3/UX-Team-Planning?node-id=0%3A1
16:07:28 <donuts> and you should know where the kanban is, but it's here too: https://gitlab.torproject.org/groups/tpo/-/boards?scope=all&label_name[]=UX%20Team
16:07:39 <donuts> everything should now be switched over to Q4 or closed
16:07:56 <donuts> if you have any Q3 tickets still assigned to you, please do one of those two things lol
16:08:24 <donuts> the roadmap format has changed a little too
16:08:42 <donuts> rather than having a row for each sponsor, the rows now represent work areas
16:09:03 <donuts> I thought this would be a better way of seeing how much of a balance we're striking vs a vis our responsibilities
16:09:19 <donuts> So those are Browser, VPN, Web, Outreach, Operations and Other
16:09:27 <donuts> sponsors are now color coded to make up for that
16:09:30 <nah> it also so much more clean than the last time :)
16:09:51 <donuts> it's also less granular than last time, so we don't have to micromanage it when we miss a roadmapped item by a week or two
16:10:12 <donuts> currently the smallest unit is 1 month long, and several tickets are often wrapped up into one megatask
16:10:22 <donuts> i think this gives us a better birds eye view of the team's workload
16:10:26 <donuts> ha ty nah
16:10:47 <donuts> I've added Q1 2023 to the end too, and I think we should just add stuff to it as soon as it's scheduled
16:10:52 <donuts> e.g. usability research
16:11:03 <donuts> rather than waiting until the end of the quarter to add things
16:11:14 <donuts> we'll still do an end of quarter planning session to review the roadmap and tidy it up
16:11:26 <donuts> but I'd like to start taking more of a long term view where possible
16:11:32 <nah> yep! so we can have a better view in case other projects come up
16:11:37 <donuts> +1
16:11:46 <nicob> sounds great
16:11:48 <donuts> okaydokes, any questions/comments on all of the above?
16:12:22 <nah> i'm good and on board
16:12:31 <nicob> all good here
16:12:39 <donuts> fantastic
16:12:53 <donuts> championquizzer: I think it's over to you!
16:13:04 <championquizzer> thanks!
16:13:24 <championquizzer> and sorry i forgot to put the item in bold before the meeting started :p
16:13:41 <donuts> baha no worries, you have an evergreen segment anyway
16:13:49 <championquizzer> ok, so our user support channels have been super busy for the past couple of weeks
16:14:02 <championquizzer> wrt the situation in iran
16:14:16 <championquizzer> this is the user guide https://forum.torproject.net/t/iran-circumventing-censorship-with-tor/4590
16:14:34 <championquizzer> we keeping track of the situation and trying our best to keep it updated
16:14:47 <donuts> <3
16:15:03 <donuts> thank you and the community & ac teams for all your hard work
16:15:09 <nah> i saw it in nina's monthly report! so much work
16:15:10 <nicob> <33
16:15:11 <championquizzer> there has been a overwhelming number of tickets tbh, so i am still processing lot of the feedback
16:15:15 <nah> +1 thank you
16:15:31 <championquizzer> but a few thigs i want to discuss
16:15:42 <championquizzer> which i think have been pain points wrt ux
16:16:32 <championquizzer> 1. we have been pointing users to download TBandroid from fdroid since the main website and mirrors are blocked
16:17:02 <championquizzer> i see a lot of confusion with how to enable the GP repo, etc
16:17:23 <donuts> I'm not surprised at all
16:17:27 <donuts> it's really not user friendly
16:17:44 <donuts> and our website/docs don't do a great job of setting user expectations
16:18:31 <championquizzer> another issue is while downloading from the website / mirror (when those work)
16:18:34 <championquizzer> https://gitlab.torproject.org/tpo/web/support/-/issues/258
16:18:45 <donuts> Short term we can improve those – but we should really consider our own f-droid repo or some other alternative in the longer term too
16:19:41 <championquizzer> those sound good donuts
16:20:16 <championquizzer> ok, regarding 258^^
16:20:34 <championquizzer> it's not a easy answer to 'which apk i should install?'
16:20:45 <nah> not at all
16:21:02 <championquizzer> android doesn't provide a way in it's settings to check the architecture
16:21:11 <donuts> okay I've attached 258 to the main /download redesign task and bumped it to roadmap future, but we can still do something small urgently to help Iranian users
16:21:31 <championquizzer> so basically what i end uo doing this is asking users about their device model and checking manually on xda developers etc :)
16:21:41 <championquizzer> ty, donuts
16:22:38 <donuts> I see antonela had an idea about using user agent
16:22:49 <donuts> but I'm not sure how that would work with all the different device models
16:23:06 <championquizzer> hmm, yep. but is the arch revealed in the user agent string?
16:24:41 <donuts> a quick search isn't turning up much so far...
16:25:24 <donuts> we could loop the devs in here in case they have any good ideas
16:25:29 <championquizzer> we were discussing of writing some documentation on support portal but i see some challenges there too
16:25:37 <championquizzer> donuts: good idea!
16:25:56 <donuts> yes that was going to be my next suggestion! a "how do I choose which apk to download" help link
16:26:19 <donuts> i'm not familiar with how this works on android, but I'm assuming the apks need to be manually updated?
16:26:31 <donuts> since aren't updates for android usually handled by the store the app is downloaded from?
16:26:57 <championquizzer> that's a good question
16:27:35 <championquizzer> donuts: i'm afraid i have never checked this, will let you know
16:27:46 <donuts> okaydokes, thank you!
16:28:10 <championquizzer> 2. signature verification on android
16:28:51 <championquizzer> so since the official websites / mirror were blocked, i learnt that a lof of random telegram bots were distributing TB binaries
16:29:41 <championquizzer> of course the recommendation is to use the @getttor bot on telegram but it doesn't share apk for android (that's being looking into and will probably get a update soon)
16:30:29 <championquizzer> so i was looking for some instructions to point users to in the meantime so that they can verify if the apk files they downloaded are correct one
16:30:41 <championquizzer> unfortuantely no good way to go on android
16:30:55 <championquizzer> the best way is to use gpg verification
16:31:07 <donuts> related, ggus also shared this today affecting users from CN: https://securelist.com/onionpoison-infected-tor-browser-installer-youtube/107627/
16:31:15 <championquizzer> yeah
16:31:45 <championquizzer> for ref. https://gitlab.torproject.org/tpo/web/support/-/issues/10#note_2721239
16:32:02 <donuts> we could really do with something more visual
16:32:19 <donuts> the existing help page is a bit intimidating
16:32:20 <donuts> https://support.torproject.org/tbb/how-to-verify-signature/
16:33:22 <donuts> is the plan to add android instructions to the existing page?
16:33:31 <donuts> or split them out into a new page?
16:33:36 <donuts> (maybe there isn't a plan yet, that's fine too)
16:33:51 <championquizzer> yeah, there's not a plan yet :p
16:33:59 <donuts> okay cool
16:34:12 <donuts> this is another thing we can look into for the big /download project
16:34:32 <donuts> I am collecting tickets here: https://gitlab.torproject.org/tpo/web/tpo/-/issues/248
16:34:46 <championquizzer> oh but if we do write some documentation about this, i would file under 'Tor Mobile' that is not on this same page
16:35:05 <championquizzer> donuts: perfect!
16:35:22 <donuts> championquizzer: ah ofc
16:35:30 <donuts> makes sense
16:35:39 <donuts> at some point we should redo the IA there
16:35:48 <donuts> maybe when we're starting to think about VPN docs
16:36:12 <donuts> it could be nice, for example, if a topic pages had tabs for platform specific instructions
16:36:17 <donuts> rather than separating them out fully
16:36:28 <donuts> with some generic, all platform instructions at the top of the page
16:36:48 <championquizzer> oh i like this
16:37:14 <donuts> I have a task in our backlog to do a tree testing study on this at some point XD
16:38:04 <donuts> we're definitely neglecting web in the UX team this quarter
16:38:15 <donuts> so we'll try and give it more TLC soon
16:38:44 <donuts> (unfortunately TB 12.0, the mullvad browser and the VPN are putting a lot of pressure on the team this quarter)
16:38:53 <championquizzer> sounds good! no worries :)
16:39:49 <donuts> tysm for collecting all that feedback championquizzer <3
16:39:57 <championquizzer> i think those are some ux pain-points i wanted to discuss, that's it from me on this topic
16:40:00 <championquizzer> <3
16:40:10 <donuts> nah: this could also give us some new ideas for extra mini-UR activities
16:40:30 <donuts> if and when there are android instructions for PGP verification, we could test those for example
16:40:46 <donuts> we could also test the f-droid flow now
16:41:06 <nah> yes. and we do have some testing to do with tba soonish
16:41:12 <donuts> in fact, I think I'm going to start a pinboard somewhere where we can track "things we need to learn"
16:41:48 <donuts> probably on the roadmap doc?
16:42:19 <nah> that works
16:42:45 <donuts> awesome
16:43:03 <donuts> okay I think that's it for this week
16:43:07 <donuts> unless anyone has anything else?
16:43:41 <nicob> nope!
16:43:46 <championquizzer> thanks all! \o/
16:43:59 <nah> ty all!
16:44:05 <donuts> fantastic, tyvm everyone! hope you all have good weeks!
16:44:08 <donuts> #endmeeting