16:00:29 <donuts> #startmeeting UX Team Weekly Meeting, 11 October 2022
16:00:29 <MeetBot> Meeting started Tue Oct 11 16:00:29 2022 UTC.  The chair is donuts. Information about MeetBot at http://wiki.debian.org/MeetBot.
16:00:29 <MeetBot> Useful Commands: #action #agreed #help #info #idea #link #topic.
16:00:32 <championquizzer> hello! o/
16:00:33 <donuts> ux team assemble
16:00:42 <nicob> o/
16:00:43 <donuts> pad is here: https://pad.riseup.net/p/tor-ux-team-2022-keep
16:00:54 <nah> o/
16:01:27 <donuts> please add anything you'd like to discuss today to the agenda
16:01:31 <donuts> quick announcement:
16:01:34 <donuts> well
16:01:37 <donuts> kind of announcement
16:02:09 <donuts> can anyone using a Mac with an apple silicon chip please raise their hand? o/
16:02:41 <nicob> hmm how to know if I have silicon chip
16:02:45 <nah> mine is m1
16:03:10 <donuts> nicob: go to "about this mac" and see what processor you have
16:03:12 <championquizzer> nicob: is the m1 & m2 chips
16:03:31 <championquizzer> donuts has a better answer :p
16:03:36 <nicob> 2.6 GHz 6-Core Intel Core i7
16:03:46 <donuts> nicob: aha you are excused
16:03:47 <donuts> thank you
16:03:58 <donuts> nah: can you test the Nightly linked to in the pad please?
16:04:20 <donuts> I have been having issues installing ARM builds on my M1 mac
16:04:31 <nah> sure
16:04:31 <donuts> and we're curious to see if it's a me issue or an apple silicon issue
16:04:35 <donuts> thank you :)
16:04:42 <donuts> if that works, we have another build to try too
16:05:07 <nah> donuts: rn?
16:05:20 <donuts> go for it! if that's okay
16:05:34 <donuts> it's just to see whether or not you can open it after installing
16:05:46 <donuts> everyone else: while nah is testing, please feel free to fill out the weekly planning section and update the UX team kanban too please
16:07:32 <nah> sorry, i was just finishing something - going for the testing rn
16:08:37 <donuts> nah: no worries, thank you :)
16:09:32 <donuts> nicob/championquizzer: congratulations on getting the final telegram bot updated!
16:09:46 <nicob> \o/
16:10:29 <nah> donuts: it just say
16:10:32 <nah> could not be opened
16:10:35 <nah> :/
16:10:55 <donuts> nah: like this?
16:10:55 <donuts> https://share.riseup.net/#VyjCtjtPvKVoe2I-h__V7w
16:11:10 <nah> exactly
16:11:14 <donuts> uft
16:11:21 <donuts> I'm 99% sure it'll have the same result
16:11:35 <donuts> but can you test the second link I've added to the pad too please? 🙏
16:11:52 <nah> on it
16:12:17 <donuts> championquizzer: please feel free to continue with your report in the meantime :)
16:12:46 <donuts> nah: thank you!
16:12:48 <championquizzer> re. telegram the TG bots / channels are super active. great to see that :p
16:13:00 <championquizzer> ok, i don't have many things today
16:13:15 <championquizzer> report for sept: https://lists.torproject.org/pipermail/tor-project/2022-October/003478.html
16:13:31 <nah> donuts: same
16:13:45 <championquizzer> i think, as usual, we have discussed most of the things during the weekly syncs already
16:14:03 <donuts> nah: okaydokes, ty!
16:14:08 <donuts> championquizzer: ack
16:14:26 <nah> donuts: does the last one works for you?
16:14:34 <championquizzer> we answered a little more than 4k tickets in the past month
16:14:45 <donuts> ggus mentioned there were issues with obfs4 and snowflake with certain ISPs in Iran, which means connection assist won't be working for affected users either
16:14:46 <nicob> wow :o
16:14:48 <championquizzer> that is including cdr.link (telegram/signal) and email
16:14:59 <championquizzer> donuts: yep
16:14:59 <donuts> nah: yeah it's the same for me, this just confirms it's a real issue :/
16:15:10 <donuts> 4k tickets!!!
16:15:20 <donuts> wow indeed
16:15:49 <donuts> how has Signal been working for users championquizzer?
16:16:00 <donuts> I found it strange that I was interacting with an unnamed number, for example
16:16:17 <donuts> i.e. no name, no avatar
16:16:21 <donuts> I think that was a CDR.link limitation maybe?
16:16:52 <ggus> donuts: and snowflake is partially blocked in mobile/orbot, see david's ticket: https://github.com/net4people/bbs/issues/131
16:16:59 <championquizzer> we are not getting many tickets via signal but it has been working reliably well (we ran into a bunch of issues with telegram)
16:17:06 <donuts> ty ggus
16:17:26 <championquizzer> donuts: yep, i believe so
16:17:37 <championquizzer> re. no name, no avatar ^
16:17:44 <donuts> championquizzer: right, I was wondering if that creates a trust issue
16:18:42 <championquizzer> also signal is one of the things that gets blocked in the censored regions :/
16:19:04 <championquizzer> i mean, during situations like these especially
16:19:43 <donuts> yeah
16:20:02 <donuts> are private bridge requests from CN increasing? or is that around normal?
16:20:05 <donuts> errr, secret
16:20:22 <nah> how's snowflake being blocked? (sorry if it is a silly question)
16:20:32 <championquizzer> this is on the higher side
16:21:48 <donuts> nah: it looks like that's still being determined in the ticket ggus linked to
16:22:20 <ggus> nah: still a mystery :(
16:23:02 <nah> :(
16:23:22 <nah> ggus: anything we can do to help in the testing side?
16:24:04 <donuts> something weird is going on CN's user graph on metrics
16:24:17 <donuts> *bridge users
16:24:17 <donuts> https://metrics.torproject.org/userstats-bridge-country.html?start=2022-09-11&end=2022-10-11&country=cn
16:24:30 <donuts> * both
16:24:48 <ggus> donuts: https://gitlab.torproject.org/tpo/network-health/metrics/website/-/issues/40068
16:25:05 <donuts> ggus: thank you, I was just searching for a ticket
16:26:07 <donuts> championquizzer: I'm guessing the best thing for us to do is to make it past the current surge in user support requests, and then sit down and figure out how the UX team can improve things later
16:26:18 <donuts> but as always, let us know if there's anything useful we can do sooner too
16:26:22 <ggus> nah: i think it's affecting more Orbot than TBA. i created this ticket for TGP https://github.com/guardianproject/orbot/issues/742
16:26:47 <championquizzer> donuts: yep, +1 on that
16:27:04 <nah> ggus: thank you!
16:27:06 <donuts> also thank you for all the community team's hard work, as usual :)
16:27:24 <nah> ^ +1
16:27:34 <donuts> nah: I added an item to the agenda today that's more a question for you
16:27:44 <championquizzer> <3
16:28:02 <donuts> "How have the DDOS attacks affected usability testing?"
16:28:15 <donuts> I know the answer's kind of obvious
16:28:30 <nah> from the user perspective? i.e. are users concerned about ddos attacks?
16:28:31 <donuts> but given that we've recently shifted from testing Figma prototypes to testing Alphas again, I wanted to get your thoughts
16:28:50 <donuts> nah: moreso how the slowness could be interrupting your testing sessions or tainting feedback
16:29:16 <donuts> this also goes for trainings too
16:29:39 <donuts> but it's report writing season again and I'm wondering if we need to include any notes about this when discussing testing
16:29:51 <nah> donuts: so far it didn't. users didn't notice any abnormal slowness
16:30:16 <donuts> nah: okay, that's great to hear
16:30:27 <donuts> the answer might be different when we resume testing in CN
16:30:30 <nah> the problems i had during the testing sessions were unrelated to tor browser or the testing device so far
16:30:40 <nah> donuts: yes, i think so as well
16:31:08 <nah> although i did test connecting to bridges (obfs4) and we didn't experience any trouble
16:31:15 <nah> we didn't test snowflake tho
16:31:28 <donuts> nah: built-in obfs4?
16:31:34 <nah> yes
16:31:41 <donuts> got it
16:32:01 <donuts> okay that's it from me this week then
16:32:08 <nah> ty donuts
16:32:09 <donuts> is there anything else anyone would like to discuss today?
16:32:15 <donuts> ty nah :)
16:32:16 <nah> nothing to discuss
16:32:19 <nah> but
16:32:21 <nicob> all good here
16:32:31 <nah> i'm trying to cut my to-do list short this week
16:32:44 <donuts> mine is ULTRA short
16:32:50 <donuts> because otherwise half of it just doesn't get done
16:32:59 <nah> to have time to focus on this specific things (that will really take a lot of my time)
16:33:07 <championquizzer> nah: i finished reading your report on usability testing wrt bridges earlier today. very good read. great work!
16:33:07 <nah> donuts: exactly
16:33:14 <nah> championquizzer: thank you :)
16:33:15 <donuts> nah: great!
16:33:17 <donuts> oh nicob I forgot to add this to the agenda
16:33:32 <donuts> but I'm assuming the YEC is still launching on Thursday?
16:33:42 <nicob> yes! I was actually just going to mention that
16:33:56 <donuts> how's everything looking? more or less good to go?
16:34:30 <nah> championquizzer: if you find anything related to the issues, feel free to add it to the ticket!
16:34:43 <nicob> a few loose ends to tie up but more or less yeah! I need to check in with dan again for android and check the latest amends to web, but I'm thinking we should be good by thursday
16:35:19 <championquizzer> nah: ack. also sorry about the late reply there (i blame my gitlab todo list, hehe)
16:35:50 <donuts> championquizzer: we've been collecting action items that have resulted from the testing conducted under Sponsor 30 here: https://gitlab.torproject.org/groups/tpo/-/milestones/29#tab-issues
16:35:51 <nah> hehe
16:36:00 <donuts> just in case you're interested/have any input :)
16:36:16 <championquizzer> neat! thanks, donuts
16:36:28 <donuts> nicob: I'm assuming builds are already underway for the browser
16:36:31 <donuts> but I'm a bit behind
16:36:39 <donuts> so Android may be in the process of shipping?
16:36:55 <donuts> however that's great to hear! looking forward to seeing it all live :D
16:37:59 <donuts> okay I think we're all good today, shall I put the bot to sleep?
16:37:59 <ggus> donuts: re: bridge requests in CN. maybe it's related to this issue: https://github.com/net4people/bbs/issues/129
16:38:16 <nicob> donuts I am assuming that too re browser but I'm going to confirm that today!
16:38:27 <donuts> ggus: oh interesting
16:38:34 <nicob> I have a lot of emails to check this morning and my answer my be there
16:39:29 <donuts> I suppose we can continue to monitor the number of support/private bridge requests from CN to see if those spike too
16:39:45 <donuts> *secret
16:39:58 <donuts> it's difficult to tell if that's just organic growth or not though
16:40:07 <donuts> nicob: sure thing! ty
16:41:53 <donuts> thanks for coming everyone
16:41:57 <nah> thank you all :)
16:42:01 <donuts> I hope you all have good weeks :)
16:42:01 <nicob> thanks all!
16:42:02 <championquizzer> thanks all! o/
16:42:02 <donuts> #endmeeting